A: If you are interested in a short-term access of 48 hours, 7 days, or 31 days please purchase through the LoislawConnect eStore. If you are interested in subscribing to LoislawConnect, please contact an account representative at (877) 471-5632 or visit www.loislaw.com.

A: For pay-as-you-go access to LoislawConnect, choose from one the below products:

*Primary Law: National
*Primary Law: National and Bankruptcy Collection
*Primary Law: Federal plus 1 State
*Court Rules

Any of these options allow you to purchase access for duration of 48 hours, 7 days, or 31 days. For treatise libraries and bar publications please contact an account representative at (877) 471-5632.

A: When registering for LoislawConnect, please make sure to fill in the following fields that are not listed as “required”: Phone, Address Description (Home, Office...) and Company. When you click on the “Same as billing info” button, your password information may be erased. Please be sure to fill in those additional fields and reenter your password and you should be able to complete your registration.

A: This message means that the email address already exists in our system from a previous purchase or demo. Use the “Forgot your password?” link on the LoislawConnect home page to recover your user name and password, or use a different email address to register. If you continue to have issues, please contact Technical Support at 1-877-471-5632 or supportservices@loislaw.com.

A: If you see this message, return to your cart by clicking on the “Shopping Cart” button in the top right corner of the screen. Once there, please click on the “Checkout Now” button again. This should take you to the payment information screen and you should be able to complete your purchase.

A: Some issues with the “Select Duration” feature have been reported by customers using some web browsers, such as Safari. To avoid this issue, try using Internet Explorer or Mozilla Firefox.

A: While logged into LoislawConnect, click “My Account” (located in the black bar across the top of the screen), which will pop-up a new window. Then, click “Edit your settings” to bring up fields where you can change your user name, display name, email address, and password. If you do not have these options, your account may be restricted from making changes. Please contact Technical Support at 1-877-471-5632 or email supportservices@loislaw.com if you believe this restriction is an error.

A: A second login screen may appear when the user name and password stored by your internet browser is incorrect. Please make sure you manually type in the user name and password on the first login page rather than use a stored user name or password. If you are able to log in at that point you should be prompted, depending on your internet browser, if you would like to store this user name and password. Please choose to do so.

A: If you do not remember your user name or password, please click the “Forgot your password?” link below the user name and password field on .loislaw.com. You will be prompted for either your user name or email address. An email with your login information will be sent to that email address. If your user name or email address is not recognized, please contact Technical Support at 1-877-471-5632 or supportservices@loislaw.com.

A: Some email services mark this automatic email as spam and either filter to a junk email folder or block it completely. If you do not see the email in your junk email folder, please contact Technical Support at 1-877-471-5632 or supportservices@loislaw.com.

A: If you see the following message, please follow the steps below.

The “all passwords in use” error message is usually caused by a failure to log out of a previous session. Please make sure you click on the “log out” button when exiting LoislawConnect rather than closing the browser tab or window.

The “all passwords in use” message can also be caused by clicking the back button while researching. To avoid using the back button, utilize the document path (breadcrumb trail) that is displayed underneath the menu bar at the top of the LoislawConnect page.

The system should reset your user ID after five full minutes from the time of the message, as long as no other logins are attempted. If this is not the case, or you would like your previous session cleared sooner, please contact Technical Support at 1-877-471-5632 or supportservices@loislaw.com.

A:Research assistance is available to LoislawConnect subscribers to help customers with searching and browsing through content. For research assistance, please contact Technical Support at 1-877-471-5632 or supportservices@loislaw.com. LoislawConnect does not provide legal advice.

A:You can sign up for training by selecting the Training & Support button on the menu bar on the LoislawConnect Home Page at loislaw.com

A: The following links are available to assist with learning and using LoislawConnect. Once you are logged into LoislawConnect select Training & Support from the Menu bar or select Help.

A: If you are unable to locate a specific case, please contact Technical Support at 1-877-471-5632 or supportservices@loislaw.com. LoislawConnect does not provide legal advice.

A: On the Federal District Court Opinion search page, there is a field titled “District Court” where you can enter the state name you are searching for. If you are searching for multiple states, list all the state names you wish to search, separated by the OR connector.

A: LoislawConnect does not keep a history of searches run or documents accessed.

A: Viewing the search results page, you can save a search by using the green Save Search button located at the top of the screen. This will pop up a window that allows you to name the search and activate the LawWatch feature if desired.

A: LoislawConnect does not offer Shepard's Citations, but uses an alternate citator called GlobalCite.

You can access GlobalCite from the Power Search box at the upper right side of the screen or when viewing a cited case, the GlobalCite feature appears at the bottom left of the window.

EXAMPLE:

GlobalCite shows every document within LoislawConnect that cites the target case. When you click the GlobalCite button, a new window will pop up containing the GlobalCite results list. Filters allow you to resort the results in various ways.

While LoislawConnect does not show colored “flags” or “thumbs up/thumbs down” type indicators, each GlobalCite document contains highlighted case treatment terms and uses the full Bluebook Case Treatment list. A link discussing case treatment terms appears in the GlobalCite window.

A: To determine the currency of a case law database, select to search only the one database and click Continue. This will bring up the search page for the database. Located at the bottom right of the page, beneath the last search field, is a link titled “Currency.” Clicking this link will pop-up a window that lists the currency for that database.

A: Please contact Technical Support at 1-877-471-5632 or supportservices@loislaw.com to report the issue and our Content Management team will review the affected document and make any necessary changes.

A: If the website is not loading or you are receiving an error message during your research, please contact Technical Support immediately at 1-877-471-5632 or supportservices@loislaw.com to report this error.

A: Your session has timed out. Please enter your user name and password to login again, then try emailing or downloading the document again.

A: The database you are trying to access is not a part of your subscription. If you would like to subscribe to this database, please contact your account representative. If you do not know your account representative or believe you’ve received this message in error, please contact Technical Support at 1-877-471-5632 or supportservices@loislaw.com.

A: Your account has been locked due to too many failed login attempts. Please contact Technical Support at 1-877-471-5632 or supportservices@loislaw.com to unlock your account and confirm your password.

A: Please make sure you are using a current user name to login. Please contact Technical Support at 1-877-471-5632 or supportservices@loislaw.com if you believe you’ve received this message in error.

A: Please notify your firm’s network administrator and ask them to contact Technical Support at 1-877-471-5632 or supportservices@loislaw.com with your current IP addresses.

A: Please change your LoislawConnect bookmark or link to: http://www.loislaw.com/pns

A: The best way to accomplish this is:
1. Pull up the first document of the section you want to print.
2. Click the checkbox at the bottom right of the window (to the left of Close) to add the document to Document Manager.
3. Click Next Doc at the top of the window to move to the next document in that section.
4. Repeat steps 2 and 3 until the entire section is in Document Manager.
5. Click the Document Manager icon (to the immediate left of Close) to view the Document Manager.
6. All documents should be selected and in order so you can click Print Selected to print the chapter/section.

A: While you cannot edit the forms directly on LoislawConnect, forms can be downloaded and edited.

Download the form as a .doc file or as a .txt file and save it somewhere locally.

Once it has been downloaded, you can edit the form as you wish.

Also, if you have Adobe Acrobat Professional (or another program that allows you to edit PDFs) then you can download and edit the form as a PDF.

A: In the Mozilla Firefox 5 browser, Copy/Paste settings are not retained once the browser is closed. The settings must be changed each time you restart Firefox 5. The best resolution is to use a different browser, like Internet Explorer.

A: When using the Firefox 5 browser, the Best Editing option does not preserve paragraph breaks properly. Unchecking the Best Editing option will preserve paragraph breaks, but may not otherwise retain proper formatting. The best resolution is to use a different browser, like Internet Explorer.

A: This may be due to a firewall on your network. Please follow the steps provided at the following link: http://support.mozilla.com/en-US/kb/Firefox+cannot+connect+securely+because+the+SSL+protocol+is+disabled